Mobile / App
ek445 collects and uses your account data only for the purposes set out in this policy — running your account, processing wallet transactions through Nagad or Upay, and keeping your session secure. Access to this platform and the rights described here depend on your local law and eligible regions.
This policy explains the categories of data we collect when you open and use your ek445 account, why we collect each category, and how long we keep it. When you register, we collect the details you enter in the account form — your name, contact information, and the wallet identifiers you connect for transactions. When you fund your account using Nagad or Upay, we record the transaction reference and amount so your account wallet reflects the correct balance. We also collect device and session data automatically — browser type, IP address, and session timestamps — to maintain account security and detect unusual access patterns. This data is not sold to third parties. We may share transaction references with the payment processor handling your Nagad or Upay request, but only to complete that specific transaction. We retain account records for as long as your account is active and for the period required by applicable law after closure. Your rights under this policy — including how to review, correct, or query your records — depend on the laws of your jurisdiction and the eligible regions in which this platform operates.
Nagad
Upay
bKash
Per applicable law
This policy governs data collected directly through your ek445 account and session. It does not extend to third-party services you access from links on this site, and it does not override the terms of any payment processor you use to fund your account.
Data you enter when opening or updating your ek445 account — login credentials, contact details, and identity verification fields — falls inside this policy. We process this to maintain your account and verify access.
Wallet top-up and withdrawal references processed through Nagad or Upay are recorded in your account history. The payment processor's own privacy terms apply to their side of that transaction, not this policy.
Browsing behaviour on this site — pages visited, session length, device type — is collected automatically for security monitoring and to keep the lobby running correctly on your device.
Links to game studios, external support tools, or payment apps take you outside ek445. Once you leave this domain, this policy no longer applies and those services run under their own data terms.
Your account dashboard is the starting point for most data actions. From the signed-in account area you can review the personal details we hold, check your transaction history, and update contact information directly in the fields shown. If something looks incorrect — a name spelling, a contact address, or a wallet identifier — use the edit fields in your profile section rather than waiting to contact support. For data questions that go beyond what the dashboard exposes, the support routes listed on this site are available to raise a formal request. When you submit a request, include the email address linked to your account so the team can locate your records. Availability of specific rights — such as the right to request deletion — depends on your local law and the eligible regions in which this platform operates. We will respond through the channel you used to contact us.
Open the account section in your signed-in dashboard to see the personal details and transaction records currently held against your account.
Update your name, contact information, or wallet identifiers using the edit fields in your profile. Changes take effect once saved and confirmed on screen.
Use the support contact routes published on this site to submit a written data request. Include your registered email address so the team can match it to the right account.
For account closure or data deletion requests, contact support through the published channel. Your eligibility for specific outcomes depends on local law and applicable region rules.
Use the routes below to contact ek445 about any question covered by this privacy policy. We respond through the same channel you use to reach us.
Open the chat widget from your signed-in account page to speak with the support team about a privacy or data question. Available through the account dashboard on this site.
Send a written data request to the support email address listed in the contact section of this site. Include your registered account email so the team can locate your records.
The help section of this site covers common account and policy questions. Check there first — many data access and correction steps can be completed without contacting support.
The steps below describe how data moves through your account from the moment you register to the point your session ends.
We use session cookies to keep you logged in and to remember account preferences during your visit. These cookies do not track activity on other sites. You can clear them through your browser settings at any time, though doing so will end your active session.
Access to your account requires the credentials you set at registration. We record login attempts and flag unusual patterns — such as a new device or an unfamiliar IP — so you can spot access you did not initiate in your account security log.
Account records are kept for as long as your account is active. After closure, we retain records for the period required under applicable law. Transaction references tied to Nagad or Upay payments are part of that retained record.
To request a correction or ask about deletion, use the email or live chat route listed in the support section above. State the specific record you want changed and include the email linked to your account so we can verify the request.
The answers below cover the data and privacy questions we hear most often from account holders in Bangladesh.
We collect the details you enter in the registration form — your name, contact address, and any wallet identifiers you link for Nagad or Upay transactions. We also collect session and device data automatically to keep your account secure while you are logged in.
We do not sell your data. We share transaction references with the payment processor handling a specific Nagad or Upay request, but only to complete that transaction. No marketing data is passed to outside companies.
Open the account section in your signed-in dashboard. Your personal details, wallet identifiers, and transaction history are listed there. If the dashboard does not show something you are looking for, contact support through the email or live chat route listed on this site.
Yes. Use the edit fields in your profile section to update contact details or wallet identifiers. Once you save the change, the updated record is visible immediately. For corrections that cannot be made through the dashboard, raise a request with the support team.
We retain records for the period required by applicable law after account closure. The exact duration depends on the legal obligations in your jurisdiction and the eligible regions where this platform operates. You can ask support for more detail on the retention period that applies to your account.
Your Nagad or Upay transaction reference is recorded in your ek445 account history under this policy. The payment app itself operates under its own privacy terms — those are separate from ek445's policy and apply to data held on the payment provider's side.